Wrap-up data is supported with the IPPA from version 5.0 as I understand it...
If it isn't working, I would ensure that you have properly configured the 'telecaster' user as this is probably what is used to push the wrap codes to the phone.
If you run c:\program files\cisco\desktop\bin\postinstall.exe on the UCCX server, then hit OK, then click 'Services IP Address'.
On this screen, configure the telecaster user - this must be a user on CCM that is a member of 'Standard CTI Enabled' and which is associated to all your IPPA phones.
Since your RM JTAPI user already meets these criteria, I usually set this to the RM JTAPI username/password - if you use a different username and password, then you have to keep both users up to date with the list of SEPxxxxx devices to control.
Once you've done that, restart your IPPA/BIPPA service for it to take effect.
Once you've done that you'll notice that the IPPA stats etc are a bit more persistent in terms of controlling your display, and hopefully the wraps will start working.
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