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New Member

IP Phone Agent in HA environment

We have IPCC 4.05a.

To use IPPA in an HA environment will I need to create 2 IP services in CAll Mgr.? 1 service pointing to each server?

Or is there a service that can be used that will try server A then server B?

Thanks

Trae

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Re: IP Phone Agent in HA environment

Trae,

You are correct, you will need to create two IP Phone Services within Call Manager; 1 service pointing to each UCCX server.

I have seen some attempts to use DNS or server load balancing to get around this; however, at the end of the day configuring two services seems to work the best.

2 REPLIES
Cisco Employee

Re: IP Phone Agent in HA environment

Trae,

You are correct, you will need to create two IP Phone Services within Call Manager; 1 service pointing to each UCCX server.

I have seen some attempts to use DNS or server load balancing to get around this; however, at the end of the day configuring two services seems to work the best.

New Member

Re: IP Phone Agent in HA environment

Thanks. I thought we would have to create a new service or change the current one to the other server if we needed.

Thanks

Trae

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