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IP Phone Agent Login Service

Hi,

We have UCCX 5.0 n HA environment with Agent Login service configured on CUCM.

IP Phone service points to Master UCCX Server, If the Master server fails the service doesn't allow to login as it points to Master server. My question is how can the service identify the active server and forward the requests to current Master server. I don't want to configure multiple services.

Regards,

Iftikhar Ahmed

2 REPLIES

Re: IP Phone Agent Login Service

For UCCE, you'll have to configure multiple services, I'll assume UCCX is the same way. Maybe you could use a CSS and only have one URL, but I've never tried that.

david

New Member

Re: IP Phone Agent Login Service

CSSs are only used for placing calls not URL authentication. In answer to the original question, the redundancy would have to come in the form of a second IP Phone service in CallManager pointing to the standby UCCX server.

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