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IP Phone agent on 8941 phones

Hello,

I'm trying to start the IP Phone agent on an 8941, and I get the following error:

'Unknown Error'

The phone is actually logging on, because if I log on from CAD the application will ask me if I want to kick out the other logged in instance.

I have successfully logged in to CAD, so it is not a problem with the user, and the service works on a 7961 phone with the same details.

Has anyone made this work with a 8941?

UCCX 8.02

Regards

Jemima

1 ACCEPTED SOLUTION

Accepted Solutions

IP Phone agent on 8941 phones

Hi Jemima,

IPPA is not supported with the 8941 series phones on UCCX 8.0(2), please refer the below comp matrix of UCCX.

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf

Hope it helps.

Anand

Please rate the helpful posts by clicking on the stars below the right answers !!

1 REPLY

IP Phone agent on 8941 phones

Hi Jemima,

IPPA is not supported with the 8941 series phones on UCCX 8.0(2), please refer the below comp matrix of UCCX.

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf

Hope it helps.

Anand

Please rate the helpful posts by clicking on the stars below the right answers !!

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