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New Member

IP Phone agent - Unable to go ready

IP phone agent seems to be able to log in but cannot go ready. There are no soft keys available to go ready... Here is a bunch of output from traces. This is an existing implementation that has been working fine until we moved the servers from one co-location facility to another. NOTE - we did not change the IP address on any of the servers, we simply created the same subnet at the new faciltiy. Any help would be appreciated.

Trace attached...

New Member

Re: IP Phone agent - Unable to go ready

Give me error message and Control Failure message in the CRS log.

The control failure errors are printed in the MIVR log when debug level tracing for IP Contact Center (IPCC) Express_CTI is turned on. To enable debug, select AppAdmin > System > Engine > Trace Configuration. Select Debugging for the ICD_CTI Sub-Facility. Select Update.