I have implemented DMS on all of my contact center phones. The contact center is 3rd party Front Range, the IP Recording solution is 3rd party Verint. After implementing DMS, none of the hard phones that have DMS configured can conference or transfer. Has anyone run into this issue with DMS/IP Recording implementations? My customers were conferencing just fine when we were using a SPAN type ip recording schema. I apprecaite any feedback.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...