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New Member

IPAA not ready state

I am running 4.0.3 of IPCC express premium and I am being told that agents

(Phone Agents) ae going into note ready on their own.

ALl settings look okay I have one test que with a phone agent that just wont fail but I do see a ready to not ready with reason 32763 in the logs .

Any Ideas anyone????

4 REPLIES
Hall of Fame Super Red

Re: IPAA not ready state

Hi Mike,

Maybe you are running into this common problem that happens when a call is presented to the Agent but not answered (this of course is always denied);

Change Agent State to "Ready" After Not Answering a Call

When an agent does not answer a call, the default setting is to put the agent in the Not Ready state.

From this good doc;

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_qanda_item09186a0080227b1b.shtml

Hope this helps!

Rob

Please remember to rate helpful posts.....

New Member

Re: IPAA not ready state

Thanks.. This was my thought as well. I created another RP ande used the same script but I put a test phone into the que ans I had no problems all day so I suspect you are right.

Thanks

New Member

Re: IPAA not ready state

Hi,

Under Agent Desk Settings check the value for Log-out non activity time

Atul.

New Member

Re: IPAA not ready state

These are IP Phone agents not desktop Agents. Unless there is a setting somewhere that I am not aware of to change the IP Phone agent timeout

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