I am running 4.0.3 of IPCC express premium and I am being told that agents
(Phone Agents) ae going into note ready on their own.
ALl settings look okay I have one test que with a phone agent that just wont fail but I do see a ready to not ready with reason 32763 in the logs .
Any Ideas anyone????
Maybe you are running into this common problem that happens when a call is presented to the Agent but not answered (this of course is always denied);
Change Agent State to "Ready" After Not Answering a Call
When an agent does not answer a call, the default setting is to put the agent in the Not Ready state.
From this good doc;
Hope this helps!
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Thanks.. This was my thought as well. I created another RP ande used the same script but I put a test phone into the que ans I had no problems all day so I suspect you are right.
Under Agent Desk Settings check the value for Log-out non activity time
These are IP Phone agents not desktop Agents. Unless there is a setting somewhere that I am not aware of to change the IP Phone agent timeout