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New Member

IPC Action - Wrong destination IP address

Hi to ALL.

UCCX version 7.0.1

I'm trying to use IPC Action in Voice Contact Workflow, which sends some variables to the remote host in the network. (see picture ipc1.jpg)

The remote host ip is 172.17.216.205.

But in captured network traffic I see ip 0.0.0.1 or 0.0.0.2 as destination host address. (see picture ipc2.jpg).

How to resolve this problem?

Thank you.

4 REPLIES
New Member

Re: IPC Action - Wrong destination IP address

Someone has information about my problem?

Silver

Re: IPC Action - Wrong destination IP address

Hi,

I am experiencing the same issue, the destination ip is 0.0.0.1 even though the IPC action has a different ip setup. Did you resolve this issue?

Thanks,

Brian

New Member

Re: IPC Action - Wrong destination IP address

We use Enterprise, not Express.  But we do use CAD for a few agents and experienced this same issue.  It was a bug, and it was fixed in CAD 7.5(5) for Enterprise.  I'd check to see if there was an equivalent fix/release for the Express environment, and if not, ask Cisco to provide one.

Re: IPC Action - Wrong destination IP address

What SR/ES's are you running?  I am on UCCX 7.0(1) SR4 and it works for me.

Anthony Holloway

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