We are getting the following error while dailing out from the CTIOS softphone dail pad(Happening for one agent though). We are on Callmanger 6X and CTIOS 7.2X. Please see the sceenprint attached for the error message. Appreciate any help on this.
I also had this same situation. What resolved it for us is that the Cisco phone device itself was replaced recently but all of the #'s for it were not disassociated from the device. Even though the old phone was not registered with Call manager, it was still causing a conflict with duplicate information on the two MAC's. Once removing the #'s from the old phone and removing the MAC from PGUser, all was good.
As Sean had stated, this particular agent had received a new physical phone because the original had failed. When the Service Desk created this new phone, they copied the old, changed the MAC, and saved the new phone. When this happened, the same DN's we're then assigned to two physical phones. Well... ICM doesn't like this too much at all.
1. I removed the old phone from being associated with the PG User account. It was still associated even though not in use.
2. I unasssigned all DN's from the old phone.
I believe it's the second piece that was causing the issue. 1 DN, 2 phones doesn't work to well! ;-)
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...