We are currently trying to produce reports that involve displaying reason codes for logoff and changing agent state. We have one of our development team working on this for us and we can see within the CRA database where the agent changes state or logs off and the reason code for the change, but we cannot find where, within the databases, that the code is mapped to a string.. for instance... 1 = Going home, 2 = Lunch Break etc...
Can you please assist us in finding where in the system these mappings are kept so when we produce a report as to why an agent has changed state we can make it display the actual reason rather then the code which doesn't provide any information to an end user unless you know exactly what code means what.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
[toc:faq]CUCM Database Replication is an area in which Cisco customers
and partners have asked for more in-depth training in being able to
properly assess a replication problem and potentially resolve an issue
without involving TAC. This document discusse...