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ipcc 3.5 priority call from different IVR script

Hello

i have ipcc 3.5 where i have configured different cti route point and different IVR script but agents is same all calls from both IVR comes to the same agents

i need gave priority to the one of CTI route point number call

Please Help How can i do this priority

Thank you

1 REPLY
VIP Super Bronze

Re: ipcc 3.5 priority call from different IVR script

You need to add a Set Priority step in the script to increase the contact's priority.

Cisco CRS Scripting and Development Series: Volume 2, Editor Step Reference

http://cisco.com/en/US/partner/products/sw/custcosw/ps1846/products_programming_reference_guides_list.html

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