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IPCC 3.x monitoring and recording problem

bankspb
Level 1
Level 1

When I use Desktop Administrator and click on the VoIP Monitor under Enterprise Data Configuration I get a error message: The program failed to connect to the ODBC client on the PC. I checked SYNC_SERVER_A ODBC in System DSN connections and they looked good.

I also verify the password under the registry key: HKLM\SOFTWARE\ODBC\ODBC.INI\SYNC_SERVER_A

for the password under SPLKPWD match with encoded string pwcrytp.exe. The password to "sa" did not change, as works without problems Synchronize Directory Services in Cisco Desktop Administrator.

1 Reply 1

beth-martin
Level 5
Level 5

Troubleshooting IPCC Agent Login Failures : CF_Invalid_AgentID_Specified :

http://www.cisco.com/en/US/products/sw/custcosw/ps1001/products_tech_note09186a0080094b11.shtml

Why is the Bridge CTI Application Unable to Pass Call Data to the Agent's Desktop? :

http://www.cisco.com/en/US/products/sw/custcosw/ps1001/products_tech_note09186a00800948e1.shtml

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