Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
New Member

IPCC 3.x monitoring and recording problem

When I use Desktop Administrator and click on the VoIP Monitor under Enterprise Data Configuration I get a error message: The program failed to connect to the ODBC client on the PC. I checked SYNC_SERVER_A ODBC in System DSN connections and they looked good.

I also verify the password under the registry key: HKLM\SOFTWARE\ODBC\ODBC.INI\SYNC_SERVER_A

for the password under SPLKPWD match with encoded string pwcrytp.exe. The password to "sa" did not change, as works without problems Synchronize Directory Services in Cisco Desktop Administrator.

1 REPLY
Bronze

Re: IPCC 3.x monitoring and recording problem

Troubleshooting IPCC Agent Login Failures : CF_Invalid_AgentID_Specified :

http://www.cisco.com/en/US/products/sw/custcosw/ps1001/products_tech_note09186a0080094b11.shtml

Why is the Bridge CTI Application Unable to Pass Call Data to the Agent's Desktop? :

http://www.cisco.com/en/US/products/sw/custcosw/ps1001/products_tech_note09186a00800948e1.shtml

115
Views
0
Helpful
1
Replies
CreatePlease to create content