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IPCC 3.x monitoring and recording problem

When I use Desktop Administrator and click on the VoIP Monitor under Enterprise Data Configuration I get a error message: The program failed to connect to the ODBC client on the PC. I checked ODBC connections and they looked good. The local administrator password was changed once about a year ago. Could that be affecting this? Has anybody run into this?

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Cisco Employee

Re: IPCC 3.x monitoring and recording problem

Check if the SYNC_SERVER_A ODBC DSN is pointing to the CRS box..by going to start-->programs-->administrative tools-->Data Sources..under the System DSN tab

highlight sync_server_A. verify connection

Also verify the password under the registry key:

HKLM\SOFTWARE\ODBC\ODBC.INI\SYNC_SERVER_A

for the password under SPLKPWD.

The password can be verified by using the pw encryption tool located in \\program files\cisco\destop_cfg\util

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