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Community Member

IPCC 4.0(1) SR1 Build 055 Initial Installation Issues

Hello Experts,

I am trying to configure IPCC for the first time and I am having issues with the configuration.

The current problem is that after installing the server with the proper license and creating the jtapi subsystem and triggers. If I call the CTI Route Point it connects but immediately drops the call. Like it is initial installation there should be something dump I am not taking into consideration.

I have checked so far:

1) Proper License is installed. I am licensed for 5 IVR Ports. I am licensed for IPCC Express Premium.

2) The cti ports and CTI RP are on the same Device Pool as the IP Phones. I am using G.711 for the call.

3) All resources like MTP are located on the default MRG. Meaning I haven't configure any MRGs.

4) I have enable/disable components to the point only to leave the CRS Engine running.

When tracing from CCM I see the following from IPCC:

22:29:11.907 CCM|StationD(44): StationCtiD - CtiStopReceptionNotify

08/10/22 22:29:11.922| 001| SdlSig | DStopConf | stop_indication

08/10/22 22:29:11.922| 001| SdlSig | DStopConf | call_active10

Traces are attached.

There is a single call from 1010 to 1401, CTI Ports are 1501 1502 1503

Community Member

Re: IPCC 4.0(1) SR1 Build 055 Initial Installation Issues

CCM, CTI and SDL fro CCM and CTI are attached.

CreatePlease to create content