Does anyone have experience with modifying the 'Agent Not Ready Reason Code Report' template, as well as the default database query it uses? Basically what I'm after is a way to change the way this particular report is displayed. Right now, when I run this report there are a bunch of 'junk' reason codes up in the header of the report. They are all 32,XXX numbers (Cisco default) that I don't even use in my CAD reason codes. I'd like to have those not show up at all. Secondly, I'd like to edit the reason code columns. For instance, now the titles of the columns show as RC1*, RC2*, RC3*, etc. I would like those columns to show something like' Reason Code 1 - Training' or 'Reason Code 2 - Lunch', so that the reason code title and corresponding text are the same as what is shown in the CAD reason codes. Thanks for any help.
Re: IPCC 4.0(5)/ Historical Report - - 'Agent Not Ready Reason C
Yes. I had to buy Crystal Reports, version 8.5 I believe. Then you have to go into the file where all the report templates are stored, find the one you want, open it with Crystal Reports, modify it, and save it. It was really quite a pain and would require a lot of work to modify every possible report. We ended swithching to a differnt ACD system, almost entirely because the reporting in IPCC Ex is so bad.
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
implemented in DST. Daylight Saving Time (DST) is the practice of
setting the clocks forward 1 hour from standard time during the summer
months, and back again in the fall, in order to make b...