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Community Member

IPCC 4.0 Express Remote Monitoring

The Supervisor is able to login ok, but we never hear the conversation from the agent.

Recording conversations from the Agent works ok, so the phone is setup right, etc.

Any thoughts on how to troubleshoot this?

--Jon

2 REPLIES
Community Member

Re: IPCC 4.0 Express Remote Monitoring

Since agent recording works, I guess port/vlan span is done in catalyst. Did you install Supervisor with media termination option, and hardcode supervisor desktop as an IP phone in CCM?

Wei

Community Member

Re: IPCC 4.0 Express Remote Monitoring

So, I went back to the site today to try it again and it was working? They have not made any changes to the environment.. weird.

--Jon

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