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New Member

IPCC 4.0 fails

I have a co resident IPCC on a CCM subscriber and the BARs backup fails. I am pasting the log where the problems start. Thanks for any help.

[02:00:49 AM] Backup is 75% complete.

[02:00:55 AM] Error: unable to process archive component: com.cisco.database.bar.component.DBArchiveComponent; nested exception is: com.cisco.archive.ArchiveException: Failed to process request; nested exception is: com.cisco.database.bar.DBBarException: Database backup failed; nested exception is: com.cisco.database.bar.DBBarException: Database backup failed; nested exception is: com.cisco.database.util.DBException: BACKUP DATABASE craDistribution TO DISK='C:\DOCUME~1\CRSADM~1\LOCALS~1\Temp\_9FCDF182_753F_423F_BFC4_C0766B882E29_45410\com.cisco.database.bar.component.DBArchiveComponent45415\craDistribution.dmp' WITH SKIP FAILED; nested exception is: java.sql.SQLException: [Microsoft][ODBC SQL Server Driver][SQL Server]Could not locate entry in sysdatabases for database 'craDistribution'. No entry found with that name. Make sure that the name is entered correctly., SQLException Details: [SQLException] (ErrorMsg=[Microsoft][ODBC SQL Server Driver][SQL Server]Could not locate entry in sysdatabases for database 'craDistribution'. No entry found with that name. Make sure that the name is entered correctly. SQLState=08004, SQLErr#=911) [Nested SQLException](ErrorMsg=[Microsoft][ODBC SQL Server Driver][SQL Server]BACKUP DATABASE is terminating abnormally. SQLState=37000, SQLErr#=3013)java.sql.SQLException: [Microsoft][ODBC SQL Server Driver][SQL Server]Could not locate entry in sysdatabases for database 'craDistribution'. No entry found with that name. Make sure that the name is entered correctly.

[02:01:01 AM] Session closed successfully

[02:01:01 AM] Could not backup Cisco Customer Response Solutions successfully on 10.6.1.11.

[02:01:01 AM] Staging complete. Size of staging directory is 2MB.

[02:01:01 AM] Building archive C:\backup\Backup11-22-05#2-01.tar.

100% complete

[02:01:05 AM] Archive built successfully.

2 REPLIES
New Member

Re: IPCC 4.0 fails

SQL Server]Could not locate entry in sysdatabases for database 'craDistribution

The above error is saying it did nto find the database to back up.

Looks like you may be backing up from awrong server.

Can you tell us where is your SQL database for the CRS? is it on PUB or SUB?

New Member

Re: IPCC 4.0 fails

Well we installed IPCC on the subscriber so I assume it is there.

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