Is it possible , in IPCC Express Premium, via a CRS script to adjust a CSQs Minimum Competence based on a reporting stat. Say for instance the wait time has increased to two minutes can you drop the skill level from 8-5 to allow for increased agents?
Is this the only way around this. I would like to do the same thing. Use min competency to route a call, and after x min's of being in queue drop the min compentency down a level so it opens up the queue to less skilled agents.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...