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IPCC 4.04 Reason Code report

My customer is using IPCC 4.04

They need a report which details the reason codes for agents. The inbuilt HR report groups the user configured reason codes as "Other" I know you can use crystal reports to generate a report but are there any off the shelf products that will do this? if not does anyone have details of the query used by crystal to get this information?

Thanks

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