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IPCC 4.5.2 - Supervisor desktop - new user question

I would like to add a supervisor desktop to a desktop of a user but I have a little problem.

When login to the client : this ID don't have the right to be a supervisor ( traduction from french )

The user is configure as supervisor and administrator in Tools/user management

The user is a secondary suppervisor in every team.

In desktop administrator, the password to the user is set.

any idea ?

2 REPLIES
Hall of Fame Super Silver

Re: IPCC 4.5.2 - Supervisor desktop - new user question

What password are you entering when loggin in?

In UCCX 4.5 the password is originally set to be the same as userID, have you tried it?

Chris

Re: IPCC 4.5.2 - Supervisor desktop - new user question

Hi Chris, thanks for the reply.

It did'nt work and also I have change the password of this user in supervisor desktop, this is something that works usually.

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