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IPCC 4 Reports ?

Is there anyway to obtain the following

Hi Ravi,

The information that I am trying to retrieve is the data for incoming call in a specific time frame by agent . e.g. 7.00am to 9.00am daily for a two week period.

I am able to achieve something similar but only for total days and I am not sure if it's possible and how collect this information in the time frame I need.

Thanks

1 REPLY
Hall of Fame Super Silver

Re: IPCC 4 Reports ?

The easiest way to do this would be to use SQL query on CCM CDR table.

HTH,

Chris

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