Buy or Renew
Buy or Renew
Cisco + Splunk: It’s a new day for your data. Learn more.
 
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
cancel
Start a conversation
449
Views
0
Helpful
2
Replies

IPCC 5.0.2

williamsutton
Level 1
Level 1

‎04-09-2008 07:36 AM - edited ‎03-14-2019 02:04 AM

Is there a way that an agent can see two separate queues? Example, Call comes into main queue and then is tranferred to a second queue. My operator what to make sure that agents are picking up calls in the second queue.Wanted to know if this could be done without giving her the supervisor desktop

Labels:
0 Helpful
2 Replies 2

Jonathan Schulenberg
Hall of Fame
Hall of Fame

‎04-09-2008 10:25 AM

Within CAD an agent can only see CSQs of which they are skilled in. If the user is not a member of the second CSQ, you would need to give them CSD or use a 3rd-party "wallboard" application to allow them to see it.

0 Helpful

williamsutton
Level 1
Level 1
In response to Jonathan Schulenberg

‎04-09-2008 10:37 AM

What would be a third party software for this?

0 Helpful
Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community:

Customers Also Viewed These Support Documents