Is there a way that an agent can see two separate queues? Example, Call comes into main queue and then is tranferred to a second queue. My operator what to make sure that agents are picking up calls in the second queue.Wanted to know if this could be done without giving her the supervisor desktop
Within CAD an agent can only see CSQs of which they are skilled in. If the user is not a member of the second CSQ, you would need to give them CSD or use a 3rd-party "wallboard" application to allow them to see it.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...