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Bronze

IPCC 5.0 Premium

Hi,

just wanted to know, if we purchase IPCC 5.0 premium edition, do we get ASR and TTS with the system or do you need to purchase these products separately. also, im assuming that ASR means i can call into the contact centre and use my voice for some things instead of DTMF.

thanks in advance

4 REPLIES

Re: IPCC 5.0 Premium

Please check with your account reps or vendor what you are getting for the price some times they bundle it or give credit for few of these.

In general Text to speech and Speech Recognition is separate and different languages etc may cost more.

Good luck.

Bronze

Re: IPCC 5.0 Premium

will do,

i was reading that the TTS and ASR is not supplied again and should be purchased separately from nuance etc. but i saw with premium ad enhanced that it was supported.

does this mean that if i want tts etc i still have to buy it separately along with either premium or enhanced?

Gold

Re: IPCC 5.0 Premium

Hi,

I think that TTS and ASR are only supported with Premium Licenses. So you wll need to purchase your premium agent licenses for IPCC Express and the number of concurrent sessions that you want for TTS and ASR from Nuance or Loquendo. You will have to install the ASR or TTS engines in a different hardware from IPCC Express.

Hope this helps,

Juan Luis

Bronze

Re: IPCC 5.0 Premium

got it

thanks

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