Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

IPCC 5 Supervisor Applica

Hi and thanks for your time

I have a IPCC 5 Server.

I created a user with the roles administrator, supervisor and agent.

I am able to login as administrator and as agent but when i try to login as supervisor i get the error message that the credentials are incorrect.

Does anybody have an idea what could cause this ??

2 REPLIES

Re: IPCC 5 Supervisor Applica

This is a common problem. The Supervisor Desktop password is managed seperatly in CAD only. The default pass for a supervisor should be his login name twice. Both for user and password, from CSD at this point you can change it. Also if this doesnt work download CAD Desktop Administrator and change the paassword of the supervisor from the personel configuration area. just right click ont he naem and choose properties. Should be good to go from here!

HTH, please rate useful posts..

Chad

New Member

Re: IPCC 5 Supervisor Applica

Iterestingly, I have seen the same problem and I guessed that supervisor info is not replicated from UCCM. Thanks for the tiny info on the default supervisor password(username twice). let me try it and see if it works.

128
Views
0
Helpful
2
Replies
CreatePlease login to create content