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[IPCC 6.0] CTIOS "OnAgentDesktopSettingsConf" event

Hi,

We use IPCC 6.0(ICM 6.0_SR4, CTIOS 6.0_SR3, CCM 4.1). We developed agent application, make CTIOS ActiveX from CTIOS Toolkit with Visual Basic and apply it via VBScript.

First, we try "Connect", then "OnConnection" event is triggered. At that time, we try "SetAgent", and "OnSetAgentMode" event is triggerred then "Login" method.

When we try above process 100 times, about 10times have problems with button mask.

In normal case like that:

Connect->OnConnect->SetAgent->OnSetAgentMode->Login->OnQueryAgentStateConf(Event & ButtonMask)->OnAgentDeskSettingsConf(Event & ButtonMask)->OnAgentStateChange

In abnormal case like that:

Connect->OnConnect->SetAgent->OnSetAgentMode->Login->OnQueryAgentStateConf(Event & ButtonMask)-> We don't receive "OnAgentDeskSettingsConf" and "OnAgentStateChange".

In CTIOS 6.0 & 7.0 Developer guide, I can't find any information for "OnAgentDeskSettingsConf". Help me.

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