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IPCC 6.0 : CTIOS warning

Hi,

We have implemented ICM 6.0 at TCL with CTIOS agent desktop version 6.0 and getting error message while agent tries to initiate a supervisor call. It says “IPCC Error 10105 - 'the agent is trying to make a supervisor assist call but is not a member of a team”

We have already added all the agents under agent team list but still facing same issue.

Kindly help us to troubleshoot the same.

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