Hi there,
We have two problems on the CTIOS Supervisor Desktop running on IPCC 7.0. Please find the attached file:
1) On the "CTI Toolkit Team Real-Time Status for Voice" window, there was no agent available (as circle). However, on the "CTI Toolkit Statistics", the field "AgentsReady" showed 4 agents were ready.
2) As said above, on the "CTI Toolkit Statistics", the field "AgentsReady" showed 4 agents were ready. However, under the same window, the field "LongestRouterCallQNow" has also showed that, there was a call currently queued for "56:30".
We are using ICM SR2 and CTIOS SR1.
Thank you very much for your help in advance.
Regards,
Terence
