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IPCC 7.0: CTIOS Supervisor Desktop refresh issue

Hi there,

We have two problems on the CTIOS Supervisor Desktop running on IPCC 7.0. Please find the attached file:

1) On the "CTI Toolkit Team Real-Time Status for Voice" window, there was no agent available (as circle). However, on the "CTI Toolkit Statistics", the field "AgentsReady" showed 4 agents were ready.

2) As said above, on the "CTI Toolkit Statistics", the field "AgentsReady" showed 4 agents were ready. However, under the same window, the field "LongestRouterCallQNow" has also showed that, there was a call currently queued for "56:30".

We are using ICM SR2 and CTIOS SR1.

Thank you very much for your help in advance.

Regards,

Terence

1 REPLY
Silver

Re: IPCC 7.0: CTIOS Supervisor Desktop refresh issue

Try bug - CSCma30029

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