We are designing a IPCC 7.0 solution and encounter Admin Workstation (AW) deployment problem.
Using Admin Workstation Bandwidth calculator, the bandwidth requirement for 40 byte ECC variable is 361,046 kps. The bandwidth increment from 40 to 41 byte is 9,012 kps, while other parameters main the same. It is a harsh network requirement.
The following statement is in P 10-5 of Pre-installation Planning Guide for Cisco ICM Enterprise Edition, Release 7.0.
"Admin Workstations can be located with one or both sides of the Central Controller, at a call center, or at another site."
With the network requirement, how can AW with HDS be deployed remotely from Logger? Any idea?
If you don't use ECC variable, how can the CTI information (say in IPIVR) be pass to the agent side? Am I missed something here?
I also notice that the ICM DBA tool gives the database sizing for HDS. Once ECC variables comes into play, it becomes a dominant factor.
It seems that the database sizing agrees with the figure from bandwidth calculator.
The reason for remote AW deployment is to have agent adminstration and ICM Scripting distributed to each local site? There are a number of remote agent offices in our case. The supervisor in local office wants to control the local agent administration. Do you have any suggestion?
I never used this calculator before. But I don't think the number you got is right. In IPCC 7 SRND (pg 263), 1000 byte ECC in 50 cps (call per second) will consume 1.2M BW, which is much smaller than what you have. Surely I don't know how much cps in your call center. By the way, ECC is per call basis, so doesn't matter with size of agent/skill.
We don't use ECC because ICM reserves 10 call variables to pass call data, each variable is with 40 byte, and is good enough to hold all data we need.
For your deployment, you could keep distributor/HDS in central sites, while set up client AW in remote sites for supervisors, management and reporting traffic is much smaller.
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