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New Member

IPCC 7.0 Outbound.Phones for dialing priority.

In our outbound we use 3 phone numbers per one customer. So we have import file like that:

Customer1Phone01,Customer1Phone02,Customer1Phone03,Customer1Name,Customer2Phone01,Customer2Phone02,Customer2Phone03,Customer2Name.

When Dialer starts it always use Customer1Phone01 for Customer1, but newer try Phone02, Phone03. It using Phone02 and Phone03 only if Agent accepted ?Wrong Number? or Dialer assimilated Phone01 as ?Wrong Number?. Anybody know the principle of using all Phone Numbers per Customer by the Dialer?? For Example in Campaign Manager I made priority of calls:Phone01,Phone02,Phone03. When Dialer ring to Phone01 and it is busy, It will attempt to ring that number after 30 minutes, but I want to ring to Phone02 just after unsuccessful call to Phone01. If there are any ?triggers? to make dialing like describing?

-- best regards, Igor
3 REPLIES
Silver

Re: IPCC 7.0 Outbound.Phones for dialing priority.

The Unified OUTD provides the ability for Unified CCE to place calls on behalf of agents to customers based upon a predefined campaign.

http://www.cisco.com/en/US/products/sw/custcosw/ps1844/products_implementation_design_guide_chapter09186a008057a613.html#wp1089595

New Member

Re: IPCC 7.0 Outbound.Phones for dialing priority.

Igor,

i'm having the same issue, i have a requirement for dialer to call per customer Phone01, then prohe02, as soon as he tries all customer1 numbers he then may try the second customer, but at the moment dialer tries to call Customer01 phone 01 if fails then he tries to call customer02 phone01.

did you finded any solution for this requirement?

Thanks,

New Member

Re: IPCC 7.0 Outbound.Phones for dialing priority.

Cisco Engineers assert that this was fixed in the IPCC version 7.2.3

-- best regards, Igor
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