Hello guys, recently we migrated from IPCCE 7.1 to 7.5(9) and we have some troubles with wrap-up time, in any agent's the wrap-up time is not correct, and when the costumer question me about this, to solve this i refresh the time in ICM Configuration/Desk Setting (modify the value and save) and this solve the problem, but the problem is not succefully, because this appear in another time
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...