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IPCC 7.5 and WrapUp Time

Hello guys, recently we migrated from IPCCE 7.1 to 7.5(9) and we have some troubles with wrap-up time, in any agent's the wrap-up time is not correct, and when the costumer question me about this, to solve this i refresh the time in ICM Configuration/Desk Setting (modify the value and save) and this solve the problem, but the problem is not succefully, because this appear in another  time

Have any idea about this ?

Thnks in advance.
1 REPLY

Re: IPCC 7.5 and WrapUp Time

Sounds like you need to open a TAC case.

david

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