I have a issue with 1) CTI Toolkit Team Real-Time Status for Voice or 2) CTI Toolkit Statistics, in the grid 1) appear an agent with 0:30 seconds available, the agent have assign a skillgroup "X". At the same time, in the grid 2) appear the skillgroup "X" with a call in the column RouterCallsQNow with 0:00:04 seconds in the column LongestRouterCallQNow. Attached the image.
This event is two or three times per day, I've reviewed the CSCma30029, but in the CTI Release 7.5 this bug is fixed. Do you have any idea what may be happening?
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...