I am working towards determine the week number of month and make appropriate routing changes only for that specific week. I have tried using the trunc(), getdate() and weekday(). But i fail to get the week number of a month, but I believe I have managed to the week number of a year.
The example I have considered is: On Tuesday and Thursdays in second week of every month the calls to be routed to a different skillgroup.
Please let me know if anyone has any suggestion for this.
Great stuff!! Your link gave me another hint of the possible solution, I was working on ICM but not sure why i did not consider CRS for this requirement , The CRS has a builtin function, I have used this builtin Methods which provided me what i expected.
The debug on the script resulted the week of the month for today which is "4".
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
implemented in DST. Daylight Saving Time (DST) is the practice of
setting the clocks forward 1 hour from standard time during the summer
months, and back again in the fall, in order to make b...