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IPCC Agent and Supervisor login

I have a user who logs in as an Agent and a Supervisor. Can she just login as a supervisor and take calls while still doing her supervisor duties? The problem she has is that she can't get any statistics when she is logged in as both.

1 ACCEPTED SOLUTION

Accepted Solutions
New Member

Re: IPCC Agent and Supervisor login

in cad superviser must login to agent desktop to take calls

5 REPLIES

Re: IPCC Agent and Supervisor login

She can not take call center calls unless she is logged in as an agent. The stats should be there, check into reinstalling her supervisor software.

david

Green

Re: IPCC Agent and Supervisor login

What UCC Enterprise desktop? CAD or CTIOS? Or is this an UCC Express deployment?

Regards,

Geoff

New Member

Re: IPCC Agent and Supervisor login

It is CAD

New Member

Re: IPCC Agent and Supervisor login

in cad superviser must login to agent desktop to take calls

Green

Re: IPCC Agent and Supervisor login

Now we've dealt with boring product basics that you can find in the Cisco documentation, let's go back to this problem:

"The problem she has is that she can't get any statistics when she is logged in as both. "

Why? This must work for you. What is wrong? What do you see and what don't you see? Try a CTIOS Agent/Supervisor. What does that show?

Regards,

Geoff

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