For Cisco IPCC Agent phones, would it be best to configure 1 or 2 lines? Right now, we have 2 lines configured. One is used for an agents' DID line and the second line is for their ICM agent extension. Would it be a good strategy to set up the agents with only 1 line, in which both ACD and DID calls would be directed to? That way, all agent activity could be monitored and reported on. Any feedback would be appreciated. Thanks. -jb
It's really up to you and your business requirements how to do this. If you need to track their personal activity usually you just look at CDR reporting. It's not a good idea to include those in your call center matrix calculations.
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
implemented in DST. Daylight Saving Time (DST) is the practice of
setting the clocks forward 1 hour from standard time during the summer
months, and back again in the fall, in order to make b...