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New Member

IPCC Agent phones not ringing when RP dialled

Hi,

I I have CCX Premium 5.0 installed with CUCM 5.1.3. I have agents who are in a CSQ logged into their phones and in

ready state for receiving calls. When i dial the route point, their phones do not ring and I am put in the queue.

On the other hand when they are logged into CAD, their phones ring when the route point is dialled. What could be the possible cause here?

Appreciate some support

Thanks

2 REPLIES
VIP Super Bronze

Re: IPCC Agent phones not ringing when RP dialled

Make sure their phones are associated to the "ippa" Application User.

New Member

Re: IPCC Agent phones not ringing when RP dialled

All of the agent phones in the CSQ are associated with the application user.

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