I have an agent that when she is in a ready state, she will receive a call and immediately go into either a not ready state or a reserved state, which does not allow her to answer the call. Has anyone else experience this type of problem before?
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...