IPCC agent ready problem

[tconnorbok]

I have an agent that when she is in a ready state, she will receive a call and immediately go into either a not ready state or a reserved state, which does not allow her to answer the call. Has anyone else experience this type of problem before?

IPCC 4.0(5)

Agent desktop 6.1.4.5

[htarra]

Check if there are unsupported configuration for agent phones and also Check the CSS / Partition for CTIPorts and Agent phones.

Cisco IP ICD Fails to Route Call to an Agent Phone - Calling Search Space Issue

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a00801cb9d7.shtml