What do you mean by "manually take that call out of queue"?
The only thing you can do is either disconnect the current call on the ACD line or transfer it to another line, and make yourself ready. This way the call from queue will ring your ACD line and then you can put it on hold.
I have a customer who wishes to accomplish this as well. The Supervisor wishes the Agent(s) to either have some visibility that there is a call in the que, or for the Agent to be able to handle more than one call at a time.
According to the recommendation here, the Agent would need to field a call on their ACD extenstion and transfer that call to their private extension thus making them available on their ACD extension? There isn't a cleaner way to accomplish this--or to at least give the Agents some view of calls that are in the que?
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...