Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

IPCC and Intercluster CCM

Could an IPCC integrated with a CM-1 give call center services to an IP phone that is registered on a CM-2?

I appreciate any help on this please.

2 REPLIES
Blue

Re: IPCC and Intercluster CCM

In short, No.

The phone that is required to be a call center agent phone MUST be associated with the JTAPI user on the IPCC integrated Call Manager.

You cannot have a phone on Call Manager 2 associated to the IPCC JTAPI user on Call Manager 1, so you cannot have that phone act as a call center agent phone.

New Member

Re: IPCC and Intercluster CCM

Thank you so very much! That's may be why I did not find any model like that on the documentation.

Thanks again for your time!

134
Views
0
Helpful
2
Replies