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IPCC Antivirus exception configuration

Hi

We are using IPCC setup with ICM with CVP . Is there any Cisco Document guiding on each server are there any exceptions to be configured for AV?.

We had some issues with Symantec Endpoint protection ver 11 and CVP reporting Server.

Any help on this much appreciated..

Thanks in advance,,

Rao

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Re: IPCC Antivirus exception configuration

In the "preinstallation" part of the document tree, look for "Security Best Practices Guide for ICM and IPCC Enterprise & Hosted Editions".  This has general anti-virus guidelines and recommendations.

You just need to Google with site:cisco.com. This might work

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_7_5/reference/guide/icm7xsecurty.pdf

Regards,

Geoff

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