ipcc application rings and hangs up - intermittent
we have a issue where new applications in ipcc rings once and hangs up. The calls are not direct calls and They are handed off from Unity (blind transfer). This is intermittent. If we try calling the application 5 to 8 times and it might fail on the 2nd call or 9th call. Checked in unity logs for any blind transfer errors and found none. When the application is called directly (many times), it works fine.
Also, there is also a working application which is getting calls handed off from unity and we have not had any issues with that. Any ideas?
Re: ipcc application rings and hangs up - intermittent
I had issues with Unity blind transfer and after I changed it to supervise transfer in the call handler, the issue got resolved. To eliminate this issue, we are moving the auto-attendant piece from unity to IPCC to achieve more flexibility for changes.
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