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IPCC Attendant Console is only showing one call at one time

We made changed/adding queue in the IPCC system, but suddenly the attendant console is not showing the second and third calls but those calls are still connecting, only the reception can not see those calls.  The reception will get those calls after she complete the first call.  I believe we should be able to see the second, third... calls when they are on the queue.  The attendant console is only showing once call at one time.

Any idea what would be the issue?

Thanks

sienz

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