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Community Member

IPCC automated call reminder and announcement system

Can IPCC be configured as an automated call reminder and announcement system? We need IPCC to be able to access a database and call certain numbers within the database to send reminders and announcements. We also need the system to track unsuccessful calls and to be able to reattempt those calls that were unsuccessful. Can this be accomplished? And if so, is there any documentation or sample scripts that I can find?

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Anonymous
N/A

Re: IPCC automated call reminder and announcement system

I do not think the automated call reminder is available in IPCC.

Community Member

Re: IPCC automated call reminder and announcement system

What type of reminders? It seems that you could have a script that would read your database and make the outbound call and if the call was unsuccessful write back a variable in your database. If the call is successful delete that entry from the database and move on to the next call. This is similar to a call back script that is covered in the UCCXA training.

Community Member

Re: IPCC automated call reminder and announcement system

Yes, you can set up your UCCX for this purpose.

I am not aware of any sample scripts that you can use, but the scripting itself is fairly straightforward. You need an external mechanism to handle scheduling and the triggering of an http trigger to make the call. Possibly an NT service if you need it running constantly. (Firedaemon or similar.)

regards

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