09-27-2009 12:51 AM - edited 03-14-2019 04:38 AM
Hi to all,
how can we get the IPCC occupancy using webview?
thanks for your prompt answer,
09-27-2009 04:05 AM
This will require a custom report. You can use InfoMaker to generate these.
david
09-27-2009 05:26 AM
would you know the formula to calculate it?
09-27-2009 05:37 AM
This page has a pretty generic formula I've seen used. http://www.callcenterconsultant.net/2008/agent-occupancy-agent-utilization/ However, your customer might have different metrics (e.g. no ACW).
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