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New Member

IPCC call dropped

Hi, All.

Recently we have seen an error message from the CTIOS Agent Desktop and subsequently cause the current call to drop.

The message shows "The call has failed because of a network interruption."

Has anyone encountered a similar issue? Would appreciate any helpful advice or resolution.

Thanks & Regards,

Eric

3 REPLIES
New Member

Re: IPCC call dropped

Was the communication between Agent Phone and Gateway disturbed? These messages are displayed if the phone looses communication with the peer phone.

New Member

Re: IPCC call dropped

Hi Eric,

Is there any PIX in between, if yes- give the following commands:

no inspect H323 H225

no inspect H323 ras

See if this helps you.

Regards

Atul.

New Member

Re: IPCC call dropped

Also check that your desktops are not set to auto negotiate their network connection speed (full duplex, no auto).

Bully

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