I have an environment with CCM 4.1 and IPCC Express 4.0(5)
After the IPCC Express upgrade from release 3.5 to rel 4.0(5) calls to the call center script are not redirected to the correct voice mail (we hear a general prompt of the voice mail application). If I call directly the extension of the voice mail it works fine.
How is the script sending the call to VM? With a Call Redirect or a Consult Call Transfer?
Also, when you say "If I call directly the extension of the voice mail it works fine", do you mean that if you call the VM Pilot Number from an internal phone you access the voicemail box for that phone (i.e. prompted for a password)? Is that the behavior you want from the CCX calls? If so, what voice mailbox should they be entering?
Typically, the desired behavior is to route a call to VM into a particular mailbox to leave a message. This is done by using Call Redirect, setting the Destination as the VM Pilot and setting the Called Address to the voice mailbox number. Is this how yours is setup?
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
implemented in DST. Daylight Saving Time (DST) is the practice of
setting the clocks forward 1 hour from standard time during the summer
months, and back again in the fall, in order to make b...