I have a problem where a call comes in just for 1 number and when it gets to the queue and and Agent is ready to get the call, it bounces the call back to the queue and the next agent is able to get the call without any problems
Also make sure the Select Resource step is giving the agent enough time to answer the call. It defaults to 10 seconds but depending on the department taking the calls, they may not be accepting the call within that time frame. A tell-tale sign of this is if CAD puts the first agent into a Not Ready state after pulling the call back.
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...
The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.